HELP & FAQs

Add products to your cart, click Check out, enter your delivery details and pay. That's it. You don't even need to create an account — guest checkout is available.

Yes, until 15h on the day you order. After that, it is sent to our warehouse and we can no longer make changes.

If you order after 15h and want to cancel, email us immediately at boutique@discount.gay — we'll do our best, but we can't guarantee it. Otherwise, you can still return the product (unopened) within 14 days of receipt.

No. You can order as a guest. Creating an account just makes it easier to track your orders and avoid re-entering your details next time.

Bank card (Visa, Mastercard, American Express), Shop Pay, PayPal and Apple Pay. All transactions are secure and encrypted.

The charge appears as SP DISCG — with no mention of the shop name or the nature of the product. Your privacy is complete, including from your bank and anyone who might see your statement.

Across the European Union and worldwide. If your country doesn't appear at checkout, email us and we'll see what we can do.

• France and Europe: 48 to 72h after dispatch
• Express delivery: 24h
• Outside the European Union: varies by destination and is estimated at checkout

Delivery times start when the parcel is dispatched, generally the same day for orders placed before 15h on business days.

• Pickup point: €3.90
• Home delivery: €4.90
• Express 24h: €13.90

• Colissimo for France
• DPD for Europe
• SEUR for Spain
• UPS for express and international delivery

The carrier is selected automatically based on your delivery area and the option you choose.

Yes, completely. Your order arrives in a plain brown box, with no logo, no mention of the contents and no reference to the shop. The sender shown on the label is Int. D. — a neutral name that reveals nothing.

No one around you (neighbours, building staff, household members or the courier) can tell what is inside the parcel.

The charge appears as SP DISCG (see the Payment section). Nothing on the statement gives away the nature of the purchase.

Yes, within 14 days of receipt, in accordance with the European right of withdrawal.

Important condition: for clear hygiene reasons relating to the intimate nature of the products, only unopened items in their original sealed packaging can be returned. A product with a broken seal cannot be accepted (Article L221-28 of the French Consumer Code).

Email us at boutique@discount.gay with your order number and the reason for the return. We will email you the return address and the instructions to follow.

Return shipping is at your expense. We recommend a tracked shipment to avoid any bad surprises.

Within 7 days of the returned product reaching our warehouse. The refund is processed automatically to the original payment method.

Yes, exchanges are possible. Get in touch and we'll arrange it with you.

Take a photo of the product and its packaging, then email us within 48h of receipt. We will offer either a replacement or a full refund, whichever you prefer, at no cost to you.

Because we've chosen a lean structure: no physical shop, no unnecessary middlemen, and direct relationships with brands and their authorised European distributors.

What we save on logistics and marketing goes back into lower prices for you. It's that simple — and it explains why Discount.gay can offer prices that traditional retailers cannot match.

The crossed-out price is the brand's recommended retail price — what you would pay in a traditional shop or at most retailers.

The price shown prominently is our price, the amount you actually pay. The difference is your saving.

100%. We only sell new, sealed and genuine products from official brands (Dorcel, Fun Factory, Satisfyer, Tenga, Fleshlight and all the other leading manufacturers).

No counterfeits, grey-market products or refurbished items. You can check the seals and serial numbers just as you would with a product bought in a shop.

Yes. All our products come with the 2-year statutory guarantee of conformity required by European law, as well as each brand's own manufacturer warranty (which varies by manufacturer, generally 1 to 2 years).

If there is a fault, email us with a photo of the issue and your order number — we'll take care of the rest.

Every product page includes detailed guidance: who it is recommended for, the areas it stimulates, its materials, compatible and incompatible lubricants, and exact dimensions.

Take the time to read this information. If you're torn between two products, email us: we'll reply quickly and without judgement.

As a general rule:

• Silicone → use water-based lubricant only (never silicone lubricant, as it damages the material)
• ABS, glass and metal → all lubricants are compatible (water-based, silicone and hybrid)
• TPE, jelly and porous materials → use water-based lubricant only

Each product page lists compatible and incompatible lubricants — always check before use.

Clean it before and after every use with warm water and mild soap, or a dedicated sex-toy cleaner. Dry it thoroughly and store it in a clean, dry place away from direct light. Detailed instructions are included in the box.

On the product page, sign up for the stock alert: you'll receive an email if it returns. Restocking generally takes 5 to 15 days for regular products, but we also offer clearance products until they sell out permanently; those items will not return.

Only if you've signed up to the newsletter. You can unsubscribe at any time with a single click, from any email you receive.

We use them only to process your order, send your parcel and answer your enquiries. They are never sold, rented or shared with third parties for commercial purposes.

Full GDPR compliance: you can request access to, correction of or deletion of your data at any time by emailing boutique@discount.gay.