HELP & FAQs

Add the products to your cart, click on Check out, fill in your shipping details and pay. That's it. You don't need to create an account to order.

Yes, until 3pm on the day you order. After that, the order is forwarded to our warehouse and we can no longer step in.

If the package has already left, you can refuse delivery — it will come back to us and we will refund you.

No. You can order as a guest. Creating an account just makes it easier to track your orders and avoid re-entering your details next time.

Credit card (Visa, Mastercard, American Express), Shop Pay, PayPal and Apple Pay. All payments are processed through a secure SSL connection.

The charge appears as SP DISCG — no mention of the shop name or what was purchased. Your privacy is fully protected.

Across the European Union, and worldwide. If your country doesn't show up at checkout, send us an email and we'll set up a custom quote.

• France and Europe: 48 to 72h after dispatch
• Express delivery: 24h
• Outside the EU: 5 to 10 business days depending on destination

All packages are tracked end to end.

• Pickup point: €3.90
• Home delivery: €4.90
• Express 24h: €13.90

Free shipping on all orders over €49.

• Colissimo for France
• DPD for Europe
• SEUR for Spain
• Chronopost for express delivery

Yes, completely. Your order arrives in a plain brown box, with no logo, no mention of the contents, and no reference to the shop name. Nothing suggests the kind of items inside.

The charge appears as SP DISCG (see the Payment section). Nothing on the statement gives away the nature of the purchase.

Yes, within 14 days of receipt, in line with the EU right of withdrawal.

Important condition: for hygiene reasons, intimate products (sex toys, lubes, lingerie, condoms) can only be returned unopened and in their original sealed packaging.

Email us at boutique@discount.gay with your order number and the reason for the return. We will send you the procedure to follow.

Return shipping is at your expense. We recommend a tracked shipment to avoid any bad surprises.

Within 7 days of the returned product reaching our warehouse. The refund is processed automatically to the original payment method.

Yes, exchanges are possible. Get in touch and we'll arrange it with you.

Take a photo of the product and the packaging, and email us within 48 hours of receipt. We'll offer a replacement or full refund, no questions asked.

Because we've chosen a lean structure: no physical store, no unnecessary middlemen, and direct relationships with our suppliers. The savings go straight to you.

The crossed-out price is the brand's recommended retail price — what you would pay in a high-street shop or at a competitor. Our price is the discount we apply.

100%. We only sell new, sealed, genuine products, sourced from the official brands (Dorcel, Pipedream, Doc Johnson, Pjur, ID, MEO, and so on). No replicas, no parallel imports.

Yes. All our products come with the 2-year EU statutory warranty of conformity, plus the manufacturer's commercial warranty (1 to 2 years depending on the brand).

Every product page includes detailed info: who it's recommended for, the zones it stimulates, the materials, the compatible lubes, the dimensions and the expert review. If you still hesitate, contact us — we'll guide you.

General rule:

• Silicone → water-based lube only (never silicone lube, which would damage the toy)
• TPR / TPE → water-based lube only
• Glass / metal → any kind of lube (water, silicone, hybrid)

Each product page lists the compatible lubes.

Clean it before and after every use with warm water and a mild soap, or a dedicated sex-toy cleaning spray. Dry with a clean cloth and store in a cool, dry place, away from direct light.

On the product page, sign up to the stock alert: you'll receive an email when it's back in stock. Restocks generally take 5 to 15 business days.

Only if you've signed up to the newsletter. You can unsubscribe at any time with a single click, from any email you receive.

We use them only to process your order, ship your package and answer your enquiries. They are never sold or shared with third parties for marketing purposes.